*** SPECIAL PROMOTION ***
Spend over 100.00 on puzzles and receive 15% discount off the postage cost

If you can order it from the web then it means we've got at least one of these items in stock. We do our best to keep the website as updated as possible but just in case we don't have the quantity you order we will be in touch by email.

Don't forget to check your email next day in case we've had a question or query on your order and ca
not send it for some reason to ensure these are resolved quickly.

We will post your puzzles within 2 business days although generally if you get your order in by noon on a business day we'll post that same afternoon.
We do not normally email delivery confirmation however if we are not able to meet this target you will receive notification by email to advise the reason so again Don't forget to check your email next day in case we've had a question or query on your order and cannot send it for some reason to ensure these are resolved quickly.

The delivery charge is calculated on the second screen in the check out process; after you have entered your delivery address and before you need to enter payment details.

Postage times given are as quoted by Australia Post and are approximate only. Postage times are in business days. (ie: Estimates ignore non-business days like national and local public holidays; Saturday and Sunday. These must be added to the estimate given to calculate the actual elapsed delivery time. For example add 2 days to the estimated time for a delivery over a weekend.)

PARCEL POST & EXPRESS POST WITHIN AUSTRALIA

Parcels shipped with the Regular Parcel option are automatically upgraded to RECEIPTED DELIVERY (Signature on Delivery) at no extra cost.
You can also choose to send Domestic Express Post on checkout screen and the new cost will automatically be calculated. Click here for Express Post Postcode delivery zones.
Standard Australia Post estimated delivery times apply. 

INTERNATIONAL AIRMAIL

Parcels shipped with regular International Air Mail option are automatically upgraded to either PACK & TRACK (available only in USA, UK, Singapore, Ireland & New Zealand) or REGISTERED POST (under 2kg - Signature on Delivery) or EXPRESS COURIER INTERNATIONAL (over 2kg) at no extra cost.

Tracking at Australia Post website: http://auspost.com.au/track/ Local tracking also available at your local post service website in most countries which is often updated more quickly once the parcel arrives in your country than the Australia Post website.

Approximate Times but these may vary depending on customs clearance in your country.

REGISTERED POST or PACK & TRACK

Asia/Pacific                            8-10 business days (Monday - Frdiay)
USA/Canada/Middle East      10-12 business days (Monday - Frdiay)
UK/Europe                            10-12 business days (Monday - Frdiay)
Africa/Sth America                10-12 business days (Monday - Frdiay)

EXPRESS COURIER INTERNATIONAL

Asia/Pacific                            3-5 business days (Monday - Frdiay)
USA/Canada/Middle East      4-7 business days (Monday - Frdiay)
UK/Europe                            4-7 business days (Monday - Frdiay)
Africa/Sth America                 4-7 business days (Monday - Frdiay)

International Insurance is optional on Express Courier International. Unfortunately it is not possible to insure Registered Post International. Please emails us separately to quote on insurance syoung@mrpuzzle.com.au

SPECIAL INSTRUCTIONS