Mr Puzzle - We've got puzzles!

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Mr Puzzle - We've got puzzles!

Returns Policy

Products purchased on this site are sold 'as is' and can only be returned if found to be defective or not as described on our website. Customers should inspect the goods as soon as received.

Customers have 7 days after confirmation of delivery to make a claim for defective goods. Claims should be submitted via our online contact form and the original order number included in the information submitted.

We will confirm arrangements for return of the defective item by return email.
The defective item should be returned in its original packaging at the expense of the purchaser.

When we receive the defective item back in its original packaging we will either (i) send a replacement product to the delivery address on the original order or (ii) issue a refund for the value of the product.
No refunds will be made for original postage costs paid by the customer.
Postage costs for a replacement product to the delivery address on the original order will be at the cost of Mr Puzzle.

Remember: A puzzle is not necessarily faulty just because you cannot solve it. We guarantee that all our puzzles are solvable.

 


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*** SPECIAL PROMOTION ***
Spend over 100.00 on puzzles and receive 20% discount off the postage cost