Send an enquiry via our Contact Us page or telephone 07 5543 6340 (from outside Australia +61 7 5543 6340) Office hours 8am – 5pm Brisbane, Australian EST
*** 11:30am Monday Australian Eastern Standard Time = GMT + 10 hours; so 11:30am here is 1:30am Monday GMT or 9:30pm Sunday night in Washington DC.
Payment, Currency Exchange Rates, Local Taxes, Import Duties
All prices on our web site are shown in Australian Dollars and the currency from your country of origin will also be shown at the current exchange rate.
This information is for information purposes only to help you see an approximate cost of the puzzle in your home currency. You may change the comparison currency shown to another code by clicking the arrow in the Cart box at the top of the screen and choosing a different currency code.
AUSTRALIAN GOODS & SERVICES TAX (GST)
When you first visit our website you will be asked to choose to ship to Australia or Internationally.
Why? Mr Puzzle is based in Australia and ships worldwide. If you ship within Australia, website prices will include 10% Australian Goods and Services Tax. If you choose to ship international then prices will not include these Australian taxes; hence they are 10% less.
If at checkout you choose to ship to an address in Australia, even if your billing address is outside Australia, the 10% Australian GST will automatically be added back on.
At checkout, your order will be charged in Australian Dollars.
Any price comparison in a second currency is intended for information purposes only. The currency conversion amount on the actual transaction will be done by your bank or Credit Card company or PayPal depending on your choice of payment.
CREDIT CARD PAYMENTS
If you choose to pay by credit card amounts will be charged to your credit card (Visa, MasterCard, or American Express) in Australian Dollars.
The currency conversion amount actually charged to your credit card is dependent upon a combination of the payment gateway used and the credit card bank/company’s exchange rates at the exact time when the credit card is charged.
Credit Card transactions are governed by the policies and procedures of either the credit card company or bank you hold your account/s with. Please refer to them for further information about the currency exchange rate and terms and conditions of credit card use.
Credit card payments are processed by a third party processor. At this time that processor is Stripe. Stripe is a recognised eCommerce payment gateway and all processes are PCI compliant. Transactions also use 3D Secure software for additional fraud protection. Customers may be required to complete an additional verification step added by your bank or credit card issuer when paying.
With Stripe we can accept Visa, Mastercard, American Express, China UnionPay and JCB cards. You may also use ApplyPay and GooglePay.
The credit card number, expiry date and CVC number is not known to us. Only the last four digits and the type of credit card are forwarded to us for identification of payment purposes.
Credit Card Verification Policy: Transactions are processed by Stripe using 3D Secure PCI Compliant technology. To protect both ourselves and legitimate cardholders we may contact you for additional card verification if your bank does not support 3D secure transactions. Even if the transaction has been approved we may choose to verify that the credit card is actually in your possession before proceeding with the order fulfilment.
We offer PayPal as a payment option both in our regular check out process or as a single-step payment option.
PayPal transactions are governed by the policies and procedures of PayPal. For further information go to the PayPal Help Centre.
IMPORT DUTIES & TAXES
If you are purchasing from Mr Puzzle for delivery to an address outside Australia the price will automatically calculate to exclude the 10% Australian Goods and Services Tax (GST). However, you need to be aware of any potential additional local import duties and/or taxes which may apply in your destination country.
The purchaser is responsible for all import duties, government taxes, fees and other charges when importing into the country of your shipping address. The price of puzzles on this website does not include any government duties and/or taxes in your country.
UK VAT Changes 1 January 2021 – All goods are shipped Delivery Duty Unpaid. VAT has not been calculated or included in the price of the goods. https://www.gov.uk/goods-sent-from-abroad?step-by-step-nav=849f71d1-f290-4a8e-9458-add936efefc5
EU VAT Changes 1 July 2021 – All goods are shipped Delivery Duty Unpaid. VAT has not been calculated or included in the price of the goods. https://taxation-customs.ec.europa.eu/buying-goods-online-coming-non-european-union-country_en
We do not claim any specialist knowledge in this area but can offer the following information regarding the importation of puzzles into the USA.
Taken from USA Customs Harmonized Tariff Schedule(HTS): #9503.00.90
(Any and all) Puzzles, Parts, Accessories are completely Duty Free since at least January 1, 1995.
This is not a guarantee that no import duties and/or taxes will apply in USA. Please check this information in conjunction with your specific state before proceeding.
Special notice: Updated 8th December 2023
NEXT POSTAGE DATE: Monday 11th December 2023.
It’s pretty busy now so we’ll also post on Wednesday 13th & Friday 15th December 2023.
We are retiring and our last trading day on the website will be 21st December 2023.
There’s still a huge range of puzzles in stock with the best prices around. Lots of discounted sets of puzzles for the best value. And 15% Discount on single items.
When items sell out we won’t be restocking so if there’s something you really want for this Christmas grab it now! LOTS OF GREAT BARGAINS to be had!
We extend a HUGE thank you to all our fantastic customers who’ve kept us in business all these years. We hope we’ve provided you all with lots of fun and puzzling over the years!
Keep on Puzzling
Sue & Brian
hristmas order dates for deliveries outside Australia
International lodgement dates vary depending on the destination and the chosen delivery service.
For most countries, the cutoff time is before the end of November for Standard post. For Express it’s mostly between 30th November and 13th December depending on the country.
Please check the country by country guide at Australia Post page and scroll down to your country (listed alphabetically): https://auspost.com.au/business/shipping/christmas-lodgement-dates
Please note: International Christmas deliveries may be affected by factors beyond our control, like customs delays and overseas postal disruptions in other countries. We recommend sending as early as you can. The latest International Service Updates from Australia Post: https://auspost.com.au/disruptions-and-updates/international-service-updates
For an overview of international delivery times and potential disruptions please see Australia Post information here: https://auspost.com.au/sending/send-overseas/international-delivery-times
Despite Australia Post’s best endeavors they still say that it is likely that some items will take longer than the stated delivery times. Once an item is sent it is not possible for us to recall it or change how long it will take to be delivered.
|Zone 1||New Zealand||4-8 business days||8-12 business days|
|Zone 2||China||10-18 business days||15-25 business days|
|Zone 3||Japan||4-8 business days||6-10 business days|
|South Korea||4-8 business days||10-18 business days|
|Singapore||4-8 business days||6-10 business days|
|Hong Kong||4-8 business days||6-10 business days|
|Zone 4||USA||4-8 business days||6-10 business days|
|Canada||4-8 business days||6-10 business days|
|Zone 6||UK||4-8 business days||6-12 business days|
|Zone 7||Major Europe||6-10 business days||8-12 business days|
Note: Number of days delayed inclusive of time to leave Australia and time for delivery in the destination. All delivery speeds are from metro-to-metro excluding time in customs.
Postage times given are as quoted by Australia Post and are approximate only. Postage times are in business days. (ie: Estimates ignore non-business days like national and local public holidays; Saturday and Sunday. These must be added to the estimate given to calculate the actual elapsed delivery time. For example, add 2 days to the estimated time for delivery over a weekend.)
All shipping is via Australia Post. You can choose Standard or Express services.
No signature on delivery required. Delivery time: 6+ business days depending on destination. All postage is fully trackable and you will receive an email from us with your tracking link in the Australia Post website.
You may also be able to take advantage of other options like redirecting mail in your local postal service although this will not be available in Australia Post. You can find some links here to other International postal services.
Signature on Delivery. Delivery time: Typically 2-4 business days depending on destination* We use the Australia Post eParcel system. All postage is fully trackable and you will receive an email from us with your tracking link in the Australia Post website. You may also be able to take advantage of other options like redirecting mail in your local postal service although this will not be available in Australia Post. You can find some links here to other International postal services.
*For specific information about delivery to your destination country please enter your country in the Australia Post International Post Guide and click on “Service & Delivery Times” Please note Australia Post fine print says: Delivery times are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control.
Also please note Australia Post fine print says: Delivery times are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control.
International Insurance is optional on both Standard and Express services. Please emails us separately to quote on insurance at [email protected]
We can post your order directly to a third party. Just complete the separate Delivery Name and Address fields on the Check Out pages. All international orders must be shipped with an invoice for customs clearance purposes even if they are a gift.
Once your order is lodged at the Post office you will receive a completed notification by email with the tracking id. The item can be tracked on the Australia Post website https://auspost.com.au/mypost/track/#/search In most cases, once your item lands in your country, it is also trackable on your local post office website. Here are some links to other international post websites: https://www.mrpuzzle.com.au/international-postal-tracking-links/