Buying from Mr Puzzle for delivery outside Australia

Buying from Outside Australia?

Updated 9th January 2021.  Special information Covid-19

Since the Covid-19 pandemic started Mr Puzzle has consistently been able to meet our regular turnaround time of same day for orders placed before 11:30am.
We are a small team who live and work in a rural area away from a large city in Queensland. To date, our staff have no known contact with any diagnosed case of Covid-19 and none of us has any symptoms.  
Our post office is also a small local branch in a rural area.  Australia Post is still picking up mail lodgements in our area. 
Specific destination handling information below.

Questions

Send an enquiry via our Contact Us page or telephone 07 5543 6340 (from outside Australia +61 7 5543 6340) Office hours 8am – 5pm Brisbane, Australian EST
*** 11:30am Monday Australian Eastern Standard Time = GMT + 10 hours; so 11:30am here is 1:30am Monday GMT or 9:30pm Sunday night in Washington DC.

Buying from Outside Australia?

You will have been asked for your shipping location when you first came to our website. 

If your delivery address is outside Australia the price will automatically be displayed without the 10% Australian Goods and Services Tax (GST).
If you choose to ship to an address within Australia at checkout, even if your billing address is outside Australia, the 10% Australian Goods and Services Tax will be automatically added back on to the price given.

More detailed information about purchasing from outside Australia…….  

 

Payment, Currency Exchange Rates, Local Taxes, Import Duties

All prices on our web site are shown in Australian Dollars and the currency from your country of origin will also be shown at the current exchange rate.
This information is for information purposes only to help you see an approximate cost of the puzzle in your home currency. You may change the comparison currency shown to another code by clicking the arrow in the Cart box at the top of the screen and choosing a different currency code.

AUSTRALIAN GOODS & SERVICES TAX (GST)

When you first visit our website you will be asked to choose to ship to Australia or Internationally.
Why? Mr Puzzle is based in Australia and ships worldwide. If you ship within Australia, website prices will include 10% Australian Goods and Services Tax. If you choose to ship international then prices will not include these Australian taxes; hence they are 10% less.

If at checkout you choose to ship to an address in Australia, even if your billing address is outside Australia, the 10% Australian GST will automatically be added back on.

EXCHANGE RATE

At checkout, your order will be charged in Australian Dollars.

Any price comparison in a second currency is intended for information purposes only.  The currency conversion amount on the actual transaction will be done by your bank or Credit Card company or PayPal depending on your choice of payment.

CREDIT CARD PAYMENTS

If you choose to pay by credit card amounts will be charged to your credit card (Visa, MasterCard, or American Express) in Australian Dollars.
The currency conversion amount actually charged to your credit card is dependent upon a combination of the payment gateway used and the credit card bank/company’s exchange rates at the exact time when the credit card is charged.
Credit Card transactions are governed by the policies and procedures of either the credit card company or bank you hold your account/s with. Please refer to them for further information about the currency exchange rate and terms and conditions of credit card use.

Credit card payments are processed by a third party processor.  At this time that processor is Visa Cybersource. Cybersource is a recognised Visa processor and all processes are PCI compliant. 

Transactions also use 3D Secure software for additional fraud protection. Customers may be required to complete an additional verification step added by your bank or credit card issuer when paying.

We are an ANZ Merchant (Australian and New Zealand Banking Group). The credit card number, expiry date and CVC number is not known to us. Only the last four digits and the type of credit card are forwarded to us for identification of payment purposes.

Credit Card Verification Policy:  Transactions are processed by Cybersource using 3D Secure PCI Compliant technology.  To protect both ourselves and legitimate cardholders we may contact you for additional card verification if your bank does not support 3D secure transactions. Even if the transaction has been approved we may choose to verify that the credit card is actually in your possession before proceeding with the order fulfilment.

PAYPAL

We offer PayPal as a payment option both in our regular check out process or as a single-step payment option.
PayPal transactions are governed by the policies and procedures of PayPal. For further information go to the PayPal Help Centre.

IMPORT DUTIES & TAXES

If you are purchasing from Mr Puzzle for delivery to an address outside Australia the price will automatically calculate to exclude the 10% Australian Goods and Services Tax (GST).   However, you need to be aware of any potential additional local import duties and/or taxes which may apply in your destination country.

The purchaser is responsible for all import duties, local government taxes, fees and the like charged when importing into the country of your shipping addrerss. The price of puzzles on this web site does not include any local government duties and/or taxes.

We do not claim any specialist knowledge in this area but can offer the following information regarding the importation of puzzles into the USA.
Taken from USA Customs Harmonized Tariff Schedule(HTS): #9503.00.90
(Any and all) Puzzles, Parts, Accessories are completely Duty Free since at least January 1, 1995.
This is not a guarantee that no import duties and/or taxes will apply in USA.  Please check this information in conjunction with your specific state before proceeding.

HANDLING TIMES

Our normal process is to send orders within a single business* day. Normally if you order before 11:30am (Australian EST***) on a business day when the post office is open** we’ll send it the same day.

*Business days are Monday to Friday excluding public holidays.
**The Australian Post office opens Monday to Friday except for public holidays. Times are based on Brisbane time (AEST)
*** 11:30am Monday Australian Eastern Standard Time = GMT + 10 hours;  so 11:30am here is 1:30am Monday GMT or 9:30pm Sunday night in Washington DC.

POSTAGE TIMES

Updated 9th January 2021.  Special information Covid-19

Since the Covid-19 pandemic started Mr Puzzle has consistently been able to meet our regular turnaround time of same day for orders placed before 11:30am.
We are a small team who live and work in a rural area away from a large city in Queensland. To date, our staff have no known contact with any diagnosed case of Covid-19 and none of us has any symptoms.  
Our post office is also a small local branch in a rural area.  Australia Post is still picking up mail lodgements in our area. 
Specific destination handling information below.

Table of delivery times below.  Despite Australia Posts best endeavours they still say that it is likely that some items will take longer than the stated delivery times. Once an item is sent it is not possible for us to recall it or change how long it will take to be delivered.

I have added information for some countries below but for the latest most updated information please refer to Australia Post.
There are still many specific countries to which there is no International delivery available and they have been removed from the country list at checkout. Specific situations with specific countries are being updated daily so please keep update to date with more detailed information from Australia Post:  https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

Zone   Express Standard
Zone 1 New Zealand 6-12 business days 9-15 business days
Zone 2 China 4-8 business days 7-13 business days
Zone 3 Japan 8-14 business days 10-20 business days
  Korea 4-8 business days 8-15 business days
  Singapore 4-8 business days 6-15 business days
  Hong Kong 4-9 business days 8-15 business days
Zone 4 USA 10-20 business days 15-25 business days
  Canada 10-20 business days 15-25 business days
Zone 6 UK 9-18 business days 9-25 business days
Zone 7 Major Europe 9-18 business days 12-21 business days

Note: Number of days delayed inclusive of time to leave Australia and time for delivery in the destination. All delivery speeds are from metro-to-metro excluding time in customs.

Postage times given are as quoted by Australia Post and are approximate only. Postage times are in business days. (ie: Estimates ignore non-business days like national and local public holidays; Saturday and Sunday. These must be added to the estimate given to calculate the actual elapsed delivery time.  For example, add 2 days to the estimated time for delivery over a weekend.)

Shipping Options

All shipping is via Australia Post.   You can choose Standard or Express services.    

INTERNATIONAL STANDARD

No signature on delivery required. Delivery time: 6+ business days depending on destination.  All postage is fully trackable and you will receive an email from us with your tracking link in the Australia Post website. 

You may also be able to take advantage of other options like redirecting mail in your local postal service although this will not be available in Australia Post.  You can find some links here to other International postal services.

INTERNATIONAL EXPRESS

Signature on Delivery. Delivery time: Typically 2-4 business days depending on destination*  We use the Australia Post eParcel system.  All postage is fully trackable and you will receive an email from us with your tracking link in the Australia Post website.  You may also be able to take advantage of other options like redirecting mail in your local postal service although this will not be available in Australia Post.  You can find some links here to other International postal services.

*For specific information about delivery to your destination country please enter your country in the Australia Post International Post Guide and click on “Service & Delivery Times” Please note Australia Post fine print says: Delivery times are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control.

Also please note Australia Post fine print says: Delivery times are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control.

International Insurance is optional on both Standard and Express services.  Please emails us separately to quote on insurance at [email protected]

We can post your order directly to a third party. Just complete the separate Delivery Name and Address fields on the Check Out pages. All international orders must be shipped with an invoice for customs clearance purposes even if they are a gift.

TRACKING

Once your order is lodged at the Post office you will receive a completed notification by email with the tracking id. The item can be tracked on the Australia Post website https://auspost.com.au/mypost/track/#/search  In most cases, once your item lands in your country, it is also trackable on your local post office website. Here are some links to other international post websites: https://www.mrpuzzle.com.au/international-postal-tracking-links/

worldwide shipping

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