Buying from Mr Puzzle for delivery outside Australia

Buying from Outside Australia?

Special information Christmas 2021 Postage Cutoff Times Updated 23rd October 2021

International lodgement dates vary depending on the destination and the chosen delivery service. 
For most countries, the cutoff time is before the end of November for Standard post. For Express it’s mostly between 26th November and 5th December depending on the counttry.
Please check the country by country guide at Australia Post page and scroll down to your country (listed alphabetically):  https://auspost.com.au/business/shipping/christmas-sending-dates

Please note:    International Christmas deliveries may be affected by factors beyond our control, like customs delays, overseas postal disruptions, and COVID-19 restrictions in other countries. We recommend sending as early as you can.
The latest International Service Updates from Australia Post: https://auspost.com.au/service-updates/current-updates/international-service-updates

Latest news USA/Canada. Even though there are some delays and service suspensions FROM USA & Canada to Australia, all services from Australia TO USA & Canada are operating as normal.  
Standard estimate 9-15 business days (about 3 weeks or less) and Express estimated 5-12 business days (most USA delivered in a week or so).

Questions

Send an enquiry via our Contact Us page or telephone 07 5543 6340 (from outside Australia +61 7 5543 6340) Office hours 8am – 5pm Brisbane, Australian EST
*** 11:30am Monday Australian Eastern Standard Time = GMT + 10 hours; so 11:30am here is 1:30am Monday GMT or 9:30pm Sunday night in Washington DC.

Buying from Outside Australia?

You will have been asked for your shipping location when you first came to our website. 

If your delivery address is outside Australia the price will automatically be displayed without the 10% Australian Goods and Services Tax (GST).
If you choose to ship to an address within Australia at checkout, even if your billing address is outside Australia, the 10% Australian Goods and Services Tax will be automatically added back on to the price given.

More detailed information about purchasing from outside Australia…….  

 

Payment, Currency Exchange Rates, Local Taxes, Import Duties

All prices on our web site are shown in Australian Dollars and the currency from your country of origin will also be shown at the current exchange rate.
This information is for information purposes only to help you see an approximate cost of the puzzle in your home currency. You may change the comparison currency shown to another code by clicking the arrow in the Cart box at the top of the screen and choosing a different currency code.

AUSTRALIAN GOODS & SERVICES TAX (GST)

When you first visit our website you will be asked to choose to ship to Australia or Internationally.
Why? Mr Puzzle is based in Australia and ships worldwide. If you ship within Australia, website prices will include 10% Australian Goods and Services Tax. If you choose to ship international then prices will not include these Australian taxes; hence they are 10% less.

If at checkout you choose to ship to an address in Australia, even if your billing address is outside Australia, the 10% Australian GST will automatically be added back on.

EXCHANGE RATE

At checkout, your order will be charged in Australian Dollars.

Any price comparison in a second currency is intended for information purposes only.  The currency conversion amount on the actual transaction will be done by your bank or Credit Card company or PayPal depending on your choice of payment.

CREDIT CARD PAYMENTS

If you choose to pay by credit card amounts will be charged to your credit card (Visa, MasterCard, or American Express) in Australian Dollars.
The currency conversion amount actually charged to your credit card is dependent upon a combination of the payment gateway used and the credit card bank/company’s exchange rates at the exact time when the credit card is charged.
Credit Card transactions are governed by the policies and procedures of either the credit card company or bank you hold your account/s with. Please refer to them for further information about the currency exchange rate and terms and conditions of credit card use.

Credit card payments are processed by a third party processor.  At this time that processor is Visa Cybersource. Cybersource is a recognised Visa processor and all processes are PCI compliant. 

Transactions also use 3D Secure software for additional fraud protection. Customers may be required to complete an additional verification step added by your bank or credit card issuer when paying.

We are an ANZ Merchant (Australian and New Zealand Banking Group). The credit card number, expiry date and CVC number is not known to us. Only the last four digits and the type of credit card are forwarded to us for identification of payment purposes.

Credit Card Verification Policy:  Transactions are processed by Cybersource using 3D Secure PCI Compliant technology.  To protect both ourselves and legitimate cardholders we may contact you for additional card verification if your bank does not support 3D secure transactions. Even if the transaction has been approved we may choose to verify that the credit card is actually in your possession before proceeding with the order fulfilment.

PAYPAL

We offer PayPal as a payment option both in our regular check out process or as a single-step payment option.
PayPal transactions are governed by the policies and procedures of PayPal. For further information go to the PayPal Help Centre.

IMPORT DUTIES & TAXES

If you are purchasing from Mr Puzzle for delivery to an address outside Australia the price will automatically calculate to exclude the 10% Australian Goods and Services Tax (GST).   However, you need to be aware of any potential additional local import duties and/or taxes which may apply in your destination country.

The purchaser is responsible for all import duties, government taxes, fees and other charges when importing into the country of your shipping address. The price of puzzles on this website does not include any government duties and/or taxes in your country.

(UK VAT Changes 1 January 2021 – All goods are shipped Delivery Duty Unpaid. VAT has not been calculated or included in the price of the goods.)
(EU VAT Changes 1 July 2021 – All goods are shipped Delivery Duty Unpaid. VAT has not been calculated or included in the price of the goods.)

We do not claim any specialist knowledge in this area but can offer the following information regarding the importation of puzzles into the USA.
Taken from USA Customs Harmonized Tariff Schedule(HTS): #9503.00.90
(Any and all) Puzzles, Parts, Accessories are completely Duty Free since at least January 1, 1995.
This is not a guarantee that no import duties and/or taxes will apply in USA.  Please check this information in conjunction with your specific state before proceeding.

HANDLING TIMES

Our normal process is to send orders within a single business* day. Normally if you order before 11:30am (Australian EST***) on a business day when the post office is open** we’ll send it the same day.

*Business days are Monday to Friday excluding public holidays.
**The Australian Post office opens Monday to Friday except for public holidays. Times are based on Brisbane time (AEST)
*** 11:30am Monday Australian Eastern Standard Time = GMT + 10 hours;  so 11:30am here is 1:30am Monday GMT or 9:30pm Sunday night in Washington DC.

POSTAGE TIMES

Updated 23rd October 2021.  

I have added information for many countries but there are sometimes specific changes so please see the most updated detailed information from Australia Post:  https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates
And for the latest International Service Updates from Australia Post: https://auspost.com.au/service-updates/current-updates/international-service-updates

News: USA/Canada. Even though there are some delays and service suspensions FROM USA & Canada to Australia, all services from Australia TO USA & Canada are operating as normal.  
Standard estimate 9-15 business days (about 3 weeks or less) and Express estimated 5-12 business days (most USA delivered in a week or so).

Zone   Express Standard
Zone 1 New Zealand 5-8 business days 7-12 business days
Zone 2 China 7-12 business days 15-20 business days
Zone 3 Japan 5-10 business days 10-15 business days
  South Korea 5-10 business days 10-15 business days
  Singapore 2-5 business days 5-10 business days
  Hong Kong 5-10 business days 10-15 business days
Zone 4 USA 5-8 business days 9-12 business days
  Canada 7-12 business days 10-15 business days
Zone 6 UK 7-12 business days 10-15 business days
Zone 7 Major Europe 7-12 business days 10-15 business days


Note:
Number of days delayed inclusive of time to leave Australia and time for delivery in the destination. All delivery speeds are from metro-to-metro excluding time in customs.

Postage times given are as quoted by Australia Post and are approximate only. Postage times are in business days. (ie: Estimates ignore non-business days like national and local public holidays; Saturday and Sunday. These must be added to the estimate given to calculate the actual elapsed delivery time.  For example, add 2 days to the estimated time for delivery over a weekend.)

Shipping Options

All shipping is via Australia Post.   You can choose Standard or Express services.    

INTERNATIONAL STANDARD

No signature on delivery required. Delivery time: 6+ business days depending on destination.  All postage is fully trackable and you will receive an email from us with your tracking link in the Australia Post website. 

You may also be able to take advantage of other options like redirecting mail in your local postal service although this will not be available in Australia Post.  You can find some links here to other International postal services.

INTERNATIONAL EXPRESS

Signature on Delivery. Delivery time: Typically 2-4 business days depending on destination*  We use the Australia Post eParcel system.  All postage is fully trackable and you will receive an email from us with your tracking link in the Australia Post website.  You may also be able to take advantage of other options like redirecting mail in your local postal service although this will not be available in Australia Post.  You can find some links here to other International postal services.

*For specific information about delivery to your destination country please enter your country in the Australia Post International Post Guide and click on “Service & Delivery Times” Please note Australia Post fine print says: Delivery times are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control.

Also please note Australia Post fine print says: Delivery times are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control.

International Insurance is optional on both Standard and Express services.  Please emails us separately to quote on insurance at [email protected]

We can post your order directly to a third party. Just complete the separate Delivery Name and Address fields on the Check Out pages. All international orders must be shipped with an invoice for customs clearance purposes even if they are a gift.

TRACKING

Once your order is lodged at the Post office you will receive a completed notification by email with the tracking id. The item can be tracked on the Australia Post website https://auspost.com.au/mypost/track/#/search  In most cases, once your item lands in your country, it is also trackable on your local post office website. Here are some links to other international post websites: https://www.mrpuzzle.com.au/international-postal-tracking-links/

worldwide shipping

Special Offers

Great deals on sets.

SAVE!! with bundled sets of puzzles.

View all

Set of 2 Nova Plexus. Limited Edition Stainless Steel & Brass version.

$216.36 AUDUSD $

Buy the Limited Edition Stainless Steel copy on its own. Or choose the Brass version.…

Set of 3 Chinese Puzzle Boxes

$30.91 AUDUSD $

This is a set of 3 different Secret Boxes with 3 different solutions. Solve each…

Set of 3 Sam Loyd Puzzle Books

$51.82 AUDUSD $

Three different puzzle books by Sam Loyd. Lots of different types of puzzles from math…